Universal Plugins Support
Email apps@universalplugins.com for help with Cliniko, Jane App or Nookal integrations, MCP setup or billing questions. You can also book a demo or browse the documentation.
Support covers setup and everyday operation: connecting Cliniko, Jane App or Nookal, mapping calendars and practitioners, importing custom fields, activating the webhook, and troubleshooting a test booking that has not appeared where you expected it.
Most issues resolve quickly because there are only a few things that can be out of place - a webhook saved on a different account, an incomplete calendar mapping, custom fields not yet imported, or a workflow referencing a renamed field key. The documentation walks through each check, and we are happy to look at your setup with you.
Email apps@universalplugins.com with your clinic name and what you were doing when it went wrong, or book a call if it is easier to show us. Agencies managing several clinic sub-accounts can ask for a single onboarding session covering the whole rollout.
What support covers
Setup and everyday operation: connecting Cliniko, Jane App or Nookal, mapping calendars and practitioners, importing custom fields, saving the webhook, and working out why a test booking has not appeared where you expected. We also help with MCP and Voice AI configuration, including the receptionist prompt and testing it safely before it takes live calls.
For agencies we can cover a whole rollout in one session - how a clinic sub-account should be structured, what to template, and how to hand over to the clinic afterwards.
The four checks that solve most problems
Nearly every setup issue is one of four things: the webhook was saved on a different account from the one you connected, a calendar or practitioner mapping is incomplete, the custom fields were imported after the first test rather than before, or a field key was renamed and a workflow can no longer find its data.
Work through them in that order, re-testing after each change, and most problems resolve without needing to contact anyone.
Getting in touch
Email apps@universalplugins.com with your clinic name, which practice management system you use, and what you were doing when it went wrong - that is usually enough for us to reproduce it. If it is easier to show us, book a call and we will look at your setup on screen.
Billing questions, cancellations and plan changes go to the same address and are handled directly rather than through a ticket queue.
How to get a fast, useful answer
Email apps@universalplugins.com with three things: your clinic name, the practice management system you are connecting, and what you were doing at the moment it went wrong. A sentence describing the last step you completed is worth more than a general description of the symptom, because it tells us which part of the configuration to look at first.
If a specific appointment behaved unexpectedly, include the patient's first name or the appointment time so we can trace that exact event rather than reasoning about it in the abstract.
Things you can check yourself in two minutes
Confirm the webhook is saved on the same account you connected. Open your calendar mapping and check every practitioner and appointment type you rely on has a destination. Check the custom fields were imported before the appointment you are testing was created. Then look at whether any field key referenced by a workflow has since been renamed.
Those four cover the large majority of setup problems. Re-test after each change rather than altering several things at once, otherwise it becomes hard to tell which adjustment fixed it.
Support for agencies
If you manage clinic clients we can work through a whole rollout with you - how a sub-account should be structured, which parts of the configuration are worth templating, what changes per clinic, and what to hand the clinic at the end so routine questions do not all return to you. Book a call if it is easier to do that on screen than in writing.