Terms of Service
The terms that apply to your Universal Plugins subscription, including acceptable use, billing, cancellation and refunds.
These terms cover use of the Universal Plugins integrations and the MCP connection: what the subscription includes, how billing and cancellation work, what each side is responsible for, and the limits of the service.
In summary: subscriptions are billed monthly per integration and can be cancelled at any time to stop future charges, payments already made are final, and access continues until the end of the paid period. You remain responsible for the practice management and Gohighlevel accounts you connect and for the messages your workflows send.
The full terms below are the binding version. If anything is unclear before you subscribe, email apps@universalplugins.com and we will explain it plainly.
The short version
Subscriptions are billed monthly per integration and can be cancelled at any time to stop future charges. Payments already made are final, and access continues until the end of the period you have paid for. You remain responsible for the practice management and Gohighlevel accounts you connect, and for the messages your workflows send to patients.
We are responsible for operating the integration and for keeping your credentials secure, including exchanging your practice management API key for a secure Universal Plugins key rather than storing it in plain text.
What the service does and does not include
The subscription includes the integration itself, the MCP connection where enabled, documentation and support by email. It does not include building your workflows for you, writing your patient messaging, or responsibility for how the connected systems are configured on your side, though support will happily point you at the right settings.
Availability depends in part on the practice management and Gohighlevel APIs we connect to; where those are unavailable, sync resumes once they are.
Before you subscribe
Read the full terms below - they are the binding version, including limits of liability, acceptable use and how changes to the terms are communicated. If anything is unclear, email apps@universalplugins.com and we will explain it plainly rather than pointing you back at a clause.
What you are agreeing to
These terms cover your use of Universal Plugins as a connector between your practice management system and Gohighlevel. In plain language: you keep your own accounts with those platforms, you are responsible for what you configure, and we are responsible for operating the integration described in our documentation and for handling data the way our privacy policy sets out.
Subscriptions are billed monthly per integration, and you can cancel at any time. Cancelling stops future billing and ends access at the end of the paid period; it does not remove anything from your practice management system or your Gohighlevel account, both of which remain entirely yours.
Acceptable use
Use the integration for legitimate clinic operations. Do not use it to send messages patients have not agreed to receive, and do not attempt to reach data belonging to accounts you do not control. Messaging rules differ by country and by channel, and following the ones that apply to your clinic is your responsibility as the sender.
Where a Voice AI agent acts on your behalf, the same standard applies to what it says and does. Test it before it takes live calls, and keep a human path available for anything it should not handle.
Availability, changes and contact
We work to keep the integration running continuously and to give notice before changes that would affect your configuration. Practice management platforms and Gohighlevel occasionally change their own interfaces, and when that happens we adapt and update the documentation accordingly.
If anything here is unclear, or you need these terms reviewed for an agency arrangement covering multiple clinic clients, email apps@universalplugins.com and ask - a direct answer is quicker than interpretation.