Gohighlevel Voice AI with Jane App
Give your Gohighlevel AI agent live access to Janeapp: look up patients, check practitioner availability, and book, reschedule or cancel appointments during a call.
This page holds the receptionist system prompt for a Jane App clinic. It covers greeting and identification, gathering the reason for the visit, matching the request to the right treatment and practitioner, offering only times that are genuinely open in Jane, confirming details back to the caller, and handing off to a human when the request falls outside what it should decide.
Because the agent books through MCP into the live diary, the appointment exists in Jane before the caller hangs up - which is what turns missed calls into booked visits rather than voicemail to return tomorrow.
Adjust the clinic name, services, hours and cancellation policy, then test the flow end to end with a real booking and cancellation before going live.
The receptionist prompt for a Jane clinic
This page holds a complete system prompt covering greeting and identification, gathering the reason for the visit, matching that reason to the correct treatment and practitioner, offering only genuinely open times from the Jane diary, confirming the details back to the caller, and handing off to a human when the request is outside its remit.
It is written to be edited: clinic name, services, practitioners, hours and cancellation policy are the parts you change, and the structure around them is what keeps the agent consistent between calls.
Why booking during the call matters
Taking a message and returning the call tomorrow loses a meaningful share of patients who simply ring the next clinic. Because the agent books through MCP into the live Jane diary, the appointment exists before the caller hangs up, which converts after-hours and overflow calls into visits instead of voicemail.
Before you point a phone number at it
Test the flow end to end with a real booking and a real cancellation, and listen to the recording rather than reading the transcript alone - tone and pacing are as important as accuracy on a first call. Decide what the agent must never do and write it in explicitly.
Once you are satisfied, the ordinary Gohighlevel sequences handle confirmation, reminders and follow-up from the synced appointment.